# California Consumer Privacy Act (CCPA) Compliance

**Last Updated:** {{effective_date}}
**Version:** {{version}}

## 1. Introduction

This page describes how General Bots complies with the California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act ("CPRA"), as amended. If you are a California resident, you have specific rights regarding your personal information, and this page explains those rights and how to exercise them.

## 2. Scope

This notice applies to California residents ("consumers") whose personal information we collect, use, or disclose. Under the CCPA, "personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

## 3. Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

| Category | Examples | Collected | Source |
|----------|----------|-----------|--------|
| **Identifiers** | Name, email address, account name, IP address | Yes | Directly from you, automatically |
| **Personal Information (Cal. Civ. Code § 1798.80)** | Name, address, telephone number, credit card number | Yes | Directly from you |
| **Protected Classifications** | Age, gender | No | N/A |
| **Commercial Information** | Products purchased, purchasing history | Yes | Directly from you, service records |
| **Biometric Information** | Fingerprints, voice recordings | No | N/A |
| **Internet Activity** | Browsing history, search history, interaction with website | Yes | Automatically collected |
| **Geolocation Data** | General location based on IP address | Yes | Automatically collected |
| **Sensory Data** | Audio, visual, or similar information | Limited | When you contact support |
| **Professional Information** | Job title, employer | Yes | Directly from you |
| **Education Information** | N/A | No | N/A |
| **Inferences** | Preferences, characteristics, behavior | Yes | Derived from other information |
| **Sensitive Personal Information** | Account login credentials | Yes | Directly from you |

## 4. How We Use Personal Information

We use the personal information we collect for the following business purposes:

- **Providing Services:** To provide, maintain, and improve our services
- **Account Management:** To create and manage your account
- **Communication:** To respond to your inquiries and provide customer support
- **Transactions:** To process your transactions and send related information
- **Personalization:** To personalize your experience and deliver relevant content
- **Analytics:** To analyze usage trends and improve our services
- **Security:** To detect, prevent, and address technical issues and security threats
- **Compliance:** To comply with legal obligations
- **Marketing:** To send promotional communications (with your consent where required)

## 5. Disclosure of Personal Information

### 5.1 Categories Disclosed for Business Purposes

In the past 12 months, we have disclosed the following categories of personal information for business purposes:

| Category | Recipients |
|----------|------------|
| Identifiers | Service providers, analytics providers |
| Personal Information | Payment processors, service providers |
| Commercial Information | Service providers |
| Internet Activity | Analytics providers, service providers |
| Geolocation Data | Analytics providers |
| Professional Information | Service providers |
| Inferences | Service providers |

### 5.2 Sale and Sharing of Personal Information

**We do NOT sell your personal information.**

Under the CCPA, "sell" means disclosing personal information for monetary or other valuable consideration. We do not engage in such practices.

**Sharing for Cross-Context Behavioral Advertising:**

We may share certain personal information (such as cookie identifiers and browsing activity) with advertising partners for cross-context behavioral advertising purposes. Under CPRA, this constitutes "sharing."

You have the right to opt out of this sharing.

## 6. Your CCPA Rights

As a California resident, you have the following rights:

### 6.1 Right to Know (Access)

You have the right to request that we disclose:

- The categories of personal information we collected about you
- The categories of sources from which we collected personal information
- Our business or commercial purpose for collecting or selling personal information
- The categories of third parties with whom we share personal information
- The specific pieces of personal information we collected about you

### 6.2 Right to Delete

You have the right to request that we delete personal information we collected from you, subject to certain exceptions, including:

- Completing the transaction for which we collected the information
- Providing a good or service you requested
- Performing under a contract with you
- Detecting security incidents
- Exercising free speech or other legal rights
- Complying with legal obligations
- Internal uses reasonably aligned with your expectations

### 6.3 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

### 6.4 Right to Opt-Out of Sale/Sharing

You have the right to opt out of:

- The sale of your personal information
- The sharing of your personal information for cross-context behavioral advertising

### 6.5 Right to Limit Use of Sensitive Personal Information

You have the right to limit our use of your sensitive personal information to purposes necessary to provide the services you requested.

### 6.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not:

- Deny you goods or services
- Charge you different prices or rates
- Provide a different level or quality of goods or services
- Suggest you may receive a different price or level of service

However, we may offer financial incentives for the collection, sale, or deletion of personal information, which may result in different prices or service levels.

## 7. How to Exercise Your Rights

### 7.1 Submit a Request

You can submit a request to exercise your CCPA rights by:

- **Online:** Using our privacy request form at [Privacy Portal URL]
- **Email:** privacy@generalbots.ai
- **Phone:** [Privacy Hotline Number]

### 7.2 Verification

To protect your personal information, we must verify your identity before responding to your request. We may ask you to:

- Confirm your email address
- Provide additional identifying information
- Log into your account

For requests made by authorized agents, we require:

- Written authorization from the consumer
- Verification of the consumer's identity
- Verification of the agent's authority to act

### 7.3 Response Time

We will respond to verifiable consumer requests within 45 days of receipt. If we need more time (up to 90 days total), we will notify you of the reason and extension period.

### 7.4 No Fee

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

## 8. Opt-Out of Sale/Sharing

### 8.1 Do Not Sell or Share My Personal Information

To opt out of the sale or sharing of your personal information:

- Click here: **[Do Not Sell or Share My Personal Information]**
- Email: privacy@generalbots.ai with subject "Do Not Sell or Share"
- Use the Global Privacy Control (GPC) signal in your browser

### 8.2 Global Privacy Control

We honor the Global Privacy Control (GPC) browser signal. When we detect GPC, we will treat it as a valid opt-out request.

## 9. Authorized Agents

You may designate an authorized agent to submit requests on your behalf. To do so:

1. Provide written permission to the agent
2. Verify your identity directly with us
3. Directly confirm with us that you provided the agent permission

Alternatively, provide a power of attorney pursuant to California Probate Code sections 4000 to 4465.

## 10. Retention of Personal Information

We retain personal information for as long as necessary to:

- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements

Specific retention periods vary by data type and purpose. Contact us for more information about our retention practices.

## 11. Children's Privacy

We do not knowingly collect personal information from consumers under 16 years of age. We do not sell or share the personal information of consumers under 16 without affirmative authorization.

If you are under 16, you (or your parent/guardian if under 13) must opt in before we can sell or share your personal information.

## 12. Financial Incentives

We may offer financial incentives for the collection or retention of personal information. Any incentives will be:

- Clearly described at the time of offering
- Based on a reasonable good-faith estimate of the value of your data
- Subject to your opt-in consent

You may withdraw from a financial incentive at any time.

## 13. Contact for More Information

For questions about this CCPA notice or our privacy practices:

**Email:** privacy@generalbots.ai
**Phone:** [Privacy Hotline Number]
**Address:** [Company Address]

**For Requests:**
- Privacy Portal: [URL]
- Email: privacy@generalbots.ai

## 14. Changes to This Notice

We may update this CCPA notice from time to time. We will notify you of material changes by posting the new notice on our website and updating the "Last Updated" date.

## 15. Metrics

As required by CCPA, we will report the following metrics annually:

- Number of requests to know received, complied with, and denied
- Number of requests to delete received, complied with, and denied
- Number of requests to opt-out received, complied with, and denied
- Median response time for each category of request

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*This CCPA compliance notice is provided as a template and should be customized for your specific business practices. California privacy law is complex and evolving. We recommend consulting with qualified legal counsel to ensure full compliance with CCPA, CPRA, and related regulations.*