Rodrigo Rodriguez (Pragmatismo)
2fa59057fa
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- Fix migration 6.2.5: Create lost_reason column before VIEW that references it - Fix Vault 403: Enable KV2 secrets engine after initialization - Fix cache timeout: Increase Valkey readiness wait from 12s to 30s - Fix command_guard: Remove () from forbidden chars (safe in std::process::Command)
81 lines
4.1 KiB
SQL
81 lines
4.1 KiB
SQL
-- ============================================
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-- CRM v2.5 - Department + SLA Extension
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-- Version: 6.2.5
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-- ============================================
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-- 1. Add department_id to crm_deals (links to people_departments)
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ALTER TABLE crm_deals ADD COLUMN IF NOT EXISTS department_id uuid REFERENCES people_departments(id);
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CREATE INDEX IF NOT EXISTS idx_crm_deals_department ON crm_deals(department_id);
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-- 2. Create SLA Policies table
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CREATE TABLE IF NOT EXISTS attendance_sla_policies (
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id uuid PRIMARY KEY DEFAULT gen_random_uuid(),
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org_id uuid NOT NULL,
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bot_id uuid NOT NULL,
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name varchar(100) NOT NULL,
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channel varchar(20),
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priority varchar(20),
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first_response_minutes integer DEFAULT 15,
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resolution_minutes integer DEFAULT 240,
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escalate_on_breach boolean DEFAULT TRUE,
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is_active boolean DEFAULT TRUE,
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created_at timestamptz DEFAULT now()
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);
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-- 3. Create SLA Events table
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CREATE TABLE IF NOT EXISTS attendance_sla_events (
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id uuid PRIMARY KEY DEFAULT gen_random_uuid(),
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session_id uuid NOT NULL,
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sla_policy_id uuid NOT NULL REFERENCES attendance_sla_policies(id) ON DELETE CASCADE,
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event_type varchar(50) NOT NULL,
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due_at timestamptz NOT NULL,
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met_at timestamptz,
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breached_at timestamptz,
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status varchar(20) DEFAULT 'pending',
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created_at timestamptz DEFAULT now()
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);
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-- 4. Insert default SLA policies
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INSERT INTO attendance_sla_policies (org_id, bot_id, name, channel, priority, first_response_minutes, resolution_minutes)
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SELECT DISTINCT org_id, id as bot_id, 'Default - Urgent', NULL, 'urgent', 5, 60
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FROM bots WHERE org_id IS NOT NULL ON CONFLICT DO NOTHING;
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INSERT INTO attendance_sla_policies (org_id, bot_id, name, channel, priority, first_response_minutes, resolution_minutes)
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SELECT DISTINCT org_id, id as bot_id, 'Default - High', NULL, 'high', 15, 240
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FROM bots WHERE org_id IS NOT NULL ON CONFLICT DO NOTHING;
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INSERT INTO attendance_sla_policies (org_id, bot_id, name, channel, priority, first_response_minutes, resolution_minutes)
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SELECT DISTINCT org_id, id as bot_id, 'Default - Normal', NULL, 'normal', 30, 480
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FROM bots WHERE org_id IS NOT NULL ON CONFLICT DO NOTHING;
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INSERT INTO attendance_sla_policies (org_id, bot_id, name, channel, priority, first_response_minutes, resolution_minutes)
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SELECT DISTINCT org_id, id as bot_id, 'Default - Low', NULL, 'low', 60, 1440
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FROM bots WHERE org_id IS NOT NULL ON CONFLICT DO NOTHING;
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-- 5. Add lost_reason column BEFORE views that reference it
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ALTER TABLE crm_deals ADD COLUMN IF NOT EXISTS lost_reason varchar(255);
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-- 6. Create legacy compat views for leads/opportunities (from crm-sales.md)
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CREATE OR REPLACE VIEW crm_leads_compat AS
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SELECT id, org_id, bot_id, contact_id, account_id,
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COALESCE(title, name, '') as title, description, value, currency,
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stage_id, COALESCE(stage, 'new') as stage, probability, source,
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expected_close_date, owner_id, lost_reason,
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tags, custom_fields, created_at, updated_at, closed_at
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FROM crm_deals
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WHERE stage IN ('new', 'qualified') OR stage IS NULL;
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CREATE OR REPLACE VIEW crm_opportunities_compat AS
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SELECT id, org_id, bot_id, lead_id, account_id, contact_id,
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COALESCE(name, title, '') as name, description, value, currency,
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stage_id, COALESCE(stage, 'proposal') as stage, probability, source,
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expected_close_date, actual_close_date, won, owner_id,
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tags, custom_fields, created_at, updated_at
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FROM crm_deals
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WHERE stage IN ('proposal', 'negotiation', 'won', 'lost');
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-- 7. Create index for SLA events
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CREATE INDEX IF NOT EXISTS idx_sla_events_status ON attendance_sla_events(status);
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CREATE INDEX IF NOT EXISTS idx_sla_events_due ON attendance_sla_events(due_at);
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CREATE INDEX IF NOT EXISTS idx_sla_events_session ON attendance_sla_events(session_id);
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CREATE INDEX IF NOT EXISTS idx_sla_policies_org_bot ON attendance_sla_policies(org_id, bot_id);
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